RedotPay Refund Experience: 5+ Months Waiting for a $2,845 Chargeback (October 2026 Update)

TL;DR

On 30 April 2026, I attempted to withdraw USD 2,845.83 from my RedotPay card at an Ajman Bank ATM in the UAE. The ATM did not dispense cash, but RedotPay deducted the full amount from my card. I followed RedotPay's instructions, initiated their 3-6 month chargeback process, and paid their USD 50 fee. The chargeback was approved on 28 August 2026, with written confirmation that the refund would be processed in 7-10 working days. As of 6 October 2026 — 36 calendar days / 26 working days later — the refund has not arrived. RedotPay has now revised the timeline to "10-20 working days" without clarifying from which date.

This article documents the experience and the regulatory options available to anyone facing a similar situation.

Who is RedotPay?

RedotPay (redotpay.com) is a cryptocurrency-linked payment card provider. Per their own Terms & Conditions, the service is operated by multiple registered legal entities:

• Red Dot Payment Inc. — FinCEN-registered Money Services Business (MSB) in the United States (MSB# 31000307035339), incorporated in Montana
• RedotX (Tango) Limited, Argentine Branch — registered as a Virtual Asset Service Provider (VASP) in Argentina under N° 144 of the CNV VASP Registry
• Red F. Technology Limited — Hong Kong Money Lender Licence No. 1715/2025 (BR# 75073741)
• Red Dot Trust Limited — Hong Kong Trust or Company Service Provider (TCSP) licensee (BR# 75771638)

The service is also stated to be a FINTRAC-registered MSB in Canada.

Despite operating across multiple regulated jurisdictions, there is no VARA (UAE Virtual Assets Regulatory Authority) license on file for RedotPay. This matters because UAE residents using the service have no local regulator with direct jurisdiction over the firm.

Timeline of events

30 April 2026 — The failed ATM withdrawal

I attempted to withdraw USD 2,845.83 from my RedotPay card at an Ajman Bank ATM in the UAE. The ATM did not dispense cash. RedotPay, however, deducted the full amount from my card balance.

I visited Ajman Bank in person. Branch staff explained that for ATM reconciliation disputes, the originating card issuer (RedotPay) must initiate the request bank-to-bank. The customer cannot resolve this directly.

May 2026 — Chargeback initiated

RedotPay support instructed me to open a formal chargeback case through their platform. I was informed:

• Expected processing time: 3-6 months
• Non-refundable fee: USD 50

I paid the fee and initiated the chargeback.

28 August 2026 — Refund approved

After roughly four months, RedotPay sent written confirmation that the chargeback had been approved. I was asked to provide a USDT (BEP-20) wallet address for the refund. I provided it the same day.

The approval email stated the refund would be processed within 7-10 working days.

8 September 2026 — First missed deadline

The 10-working-day window elapsed. No refund arrived. No proactive communication from RedotPay.

27 September 2026 — Request repeated

Nearly a month after the initial approval, RedotPay support asked me to provide the same USDT (BEP-20) wallet address a second time — despite having received it in response to the 28 August request.

28 September 2026 — Timeline silently extended

Following my inquiry about the overdue refund, RedotPay issued a revised statement claiming the refund would now be processed within 10-20 working days. The email did not clarify:

• From which date the new window should be measured
• Why the original 7-10 working day commitment was not honored
• Which section of the Terms of Service permits unilateral revision of a stated refund timeline

6 October 2026 — Still waiting

As of today, the refund remains unpaid. The dispute has now been active for 159 days (5 months, 6 days) since the initial failed ATM transaction.

What I'm doing about it

Based on the regulatory footprint RedotPay publishes, I'm filing complaints with the regulators that oversee each of the registered legal entities. Specifically:

In parallel, I have the option of filing a civil claim through the Hong Kong Small Claims Tribunal, which has jurisdiction over disputes up to HKD 75,000 (approximately USD 9,500) — well above the USD 2,845.83 at issue.

What to do if this happens to you

1. Document everything from day one

Save every email, support ticket number, and screenshot. The written refund approval, with its stated timeline, is the single most important piece of evidence for any regulatory or civil complaint later.

2. File a chargeback through your issuing bank immediately

If you funded the RedotPay card with another card, your original issuing bank may process a chargeback independently. Visa and Mastercard chargeback windows are typically 120-180 days from the original transaction — do not wait.

3. File with multiple regulators simultaneously

Companies take regulatory inquiries far more seriously than individual customer complaints. CC'ing multiple regulators in one email, with the specific regulated legal entity named for each jurisdiction, dramatically increases pressure.

4. Use public complaint channels

• Trustpilot — public reviews visible to prospective customers
• Reddit crypto subreddits
• Direct tweets tagging the company's handle

Public visibility often accelerates internal resolution timelines significantly.

5. Keep the tone factual, not emotional

Describe the chronology, cite the written commitments, request specific remedies. Avoid accusations of fraud or malice — the facts speak for themselves, and regulatory bodies take factual complaints far more seriously than angry ones.

Direct complaint links

• CFPB: consumerfinance.gov/complaint
• FinCEN: fincen.gov/contact
• HK Consumer Council: consumer.org.hk/en/complaint-advice/online-complaint
• HK Companies Registry: crenq@cr.gov.hk
• FINTRAC Canada: guidelines-lignesdirectrices@fintrac-canafe.gc.ca
• Argentina CNV: argentina.gob.ar/cnv/denuncias

A note on balance

This article reflects my personal experience as of October 2026. RedotPay has operated through multiple regulated entities since inception and processes transactions for many customers without issue. The documented timeline above is specific to my case.

If RedotPay resolves this refund promptly after publication, I will update this article accordingly.

Update log

• 6 October 2026 — Article published. Refund status: unpaid. Days elapsed since approval: 39.