Which number do I call for a power cut in Dubai?

Call DEWA on 991. Provide your meter or account number for faster logging and updates.

Can I claim money after a long power outage?

Yes. Submit a claim via the DEWA app within 30 days with your Emirates ID and tenancy contract. Limits are AED 500 for food and AED 1,000 for appliances.

What should I switch off during an outage?

Turn off air conditioners, ovens and high-load appliances. Leave one light on to know when power returns.

Power Outage in Dubai: Who to Call and What to Do

Stay calm and check the basics first

When the lights go out in Dubai, start by confirming whether the outage affects only your unit or the whole building. Check your neighbours and the street outside. If only your apartment is dark, the issue is likely internal and you should contact your building management before calling the utility provider.

Call the right number immediately

For Dubai, dial DEWA on 991. Have your DEWA account number or meter reference ready. The operator will log the outage and give you an estimated restoration time. In Abu Dhabi the number is ADDC on 800 2332, while Sharjah uses SEWA on 991. Keep the call reference number for any later claims.

Document everything for a possible claim

Take photos of the outage time on your phone, note fridge and freezer temperatures, and list any spoiled food or damaged electronics. In 2026, DEWA accepts claims through its app or website within 30 days. You will need your Emirates ID, tenancy contract, and proof of the outage from the 991 log. Most approved claims reimburse up to AED 500 for food loss and AED 1,000 for appliance damage after inspection.

Prepare while you wait for power

Switch off all non-essential appliances to avoid surges when power returns. Use battery lights or power banks for phones and laptops. If you rely on medical equipment, move to a location with backup power or call 999 for assistance. Buildings with generators usually restore lifts and corridor lights within 30 minutes.

Prevent repeat issues in your home

Install a small UPS for routers and work devices if you work from home. Ask your building management about generator testing schedules. Keep a printed copy of your DEWA account number in case mobile networks are congested during widespread outages.

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