Setting Up DEWA, du, e&: Utility Connections for New Tenants

Why utility setup matters for new tenants

Every rental in Dubai, Abu Dhabi, and other emirates needs electricity, water, and internet activated before move-in. DEWA handles power and water in Dubai, while ADDC covers Abu Dhabi. Telecom comes from du or e&. Missing any step can delay your move or leave you without AC and Wi-Fi.

Documents you need

Prepare these before starting any application:

• Emirates ID or valid passport with visa
• Tenancy contract stamped by Ejari or Tawtheeq
• Security deposit receipt or proof of payment
• Bank statement or salary certificate (sometimes requested)

Scans or photos of these files work for all online portals.

DEWA connection in Dubai

Apply through the DEWA app or website. New tenants pay a 2,000 AED security deposit for apartments under 300 sqm and 4,000 AED for larger units. An activation fee of 100 AED applies. Choose the move-in date at least two working days ahead. The system sends an SMS once power and water are live.

ADDC connection in Abu Dhabi

Use the ADDC portal or call 800 2332. The deposit is 1,000 AED for studios and one-bedroom units, rising to 2,000 AED for two or more bedrooms. Activation takes one to three days after payment.

Setting up du or e& internet and TV

Both providers let you order online or via their apps. du requires the same tenancy contract and Emirates ID. Standard 500 Mbps fiber starts at 299 AED monthly after a 99 AED activation fee. e& offers similar plans from 315 AED. Book installation 48 hours before you move in; technicians usually arrive within a two-hour window.

Transferring utilities when you move

If you already have an active account, log into the DEWA app and select “Transfer Service.” Enter the new Ejari number and pay any outstanding balance. The old connection closes automatically on your move-out date. du and e& use the same process: choose “Change Address” in the app and confirm the new building reference. Deposits transfer or are refunded within 30 days if no dues remain.

Common issues and fixes

• Landlord still listed as account holder: ask them to sign a transfer form online or visit a DEWA kiosk.
• Payment failed: use a UAE debit card or international card with 3D Secure enabled.
• Delayed activation: call DEWA on 04 601 9999 or ADDC on 800 2332 with your application reference.

Keep screenshots of every confirmation number until services are running.

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Tovi knows current 2026 UAE rules, fees, and processes. Ask anything — visas, banking, housing, schools. Ask Tovi free →