Do I need a UAE bank account to redeem UPoints?

No, any tourist or resident can create a free UPoints account with just a mobile number.

Can I transfer UPoints to another person in Dubai Mall?

Points are non-transferable, but you can pay for a friend’s purchase if you are both at the same till.

What happens if the store’s terminal is offline?

Ask the cashier to process a manual redemption via the UPoints hotline; approval takes under two minutes.

Are there any stores in Dubai Mall that never accept UPoints?

Yes, independent kiosks in the basement gold souk and some luxury watch boutiques opt out of the program.

Can I redeem UPoints for Dubai Mall parking fees?

No, parking is managed by RTA and does not integrate with UPoints; use the Nol card instead.

Can I Redeem UPoints in Dubai Mall 2026

Quick answer

Yes, you can redeem UPoints at over 200 Dubai Mall retailers and restaurants in 2026. The reward currency is accepted at stores that display the UPoints logo and works through the official UPoints app or loyalty kiosks located on the lower ground and first floors.

What are UPoints and how do they work in Dubai Mall?

UPoints is the loyalty program run by Dubai Holding. One point is earned for every AED 1 spent at participating outlets. Tourists and residents alike can register for free via the UPoints app and instantly start collecting and redeeming points at Dubai Mall.

Step-by-step: how to redeem UPoints at Dubai Mall

Download the latest UPoints app from Apple App Store or Google Play.
Register with your mobile number and verify via OTP.
Visit any Dubai Mall store or restaurant displaying the UPoints sticker.
At checkout, tell the cashier you want to pay with UPoints.
Show your QR code in the app or scan the store’s loyalty terminal.
Confirm the points balance on screen before completing the transaction.

Where exactly can you spend UPoints inside Dubai Mall?

The most popular outlets include: Dubai Mall Fashion Avenue (Level Shoe District, H&M, Zara), Dubai Aquarium & Underwater Zoo gift shop, Dubai Ice Rink kiosk, Kidzania, Reel Cinemas, and more than 40 F&B outlets on the second floor food court. Always look for the blue-and-white UPoints logo at the counter.

Common mistakes when redeeming UPoints in Dubai Mall

Forgetting to scan the QR code before the cashier closes the bill.
Assuming every store participates—some independent kiosks do not.
Letting points expire: UPoints have a 36-month validity from the date earned.
Using the wrong mobile number if you registered previously under a different SIM.

2026 fees and minimum spend rules

Redemption itself is free. However, most stores enforce a minimum of 500 UPoints (AED 500 equivalent) for a full redemption. Partial payments mixing cash and points are allowed at the cashier’s discretion. No service fee applies when you redeem at official UPoints kiosks located near the ice rink entrance.

Pro tips for tourists and expats

Link your UPoints account to your Emirates NBD or FAB credit card for automatic point earning on any Dubai Mall purchase.
Check the in-app “Offers” tab daily—Dubai Mall frequently runs double-points days during Dubai Shopping Festival and White Friday.
If you hold a Dubai Mall gift card, you can convert the remaining balance into UPoints at the concierge desk on the lower ground floor.
Carry your passport: some high-value redemptions (over 5,000 points) require ID verification.

How UPoints compares to other Dubai Mall loyalty schemes

Unlike the now-retired Centrepoint Rewards or standalone retailer programs, UPoints can be pooled across Dubai Holding assets including Mall of the Emirates and City Centre Deira. This flexibility makes it the strongest single currency for visitors staying longer than a few days.

Key takeaway

Redeeming UPoints in Dubai Mall is straightforward in 2026. Download the app, look for the logo, and you can turn everyday purchases into instant savings on fashion, entertainment, and dining throughout the mall.